Ask a question

Alan Bateman

Domain Joined Computer does not appear in Server Essentials Dashboard

I am running Windows Server 2012 R2 with Essentials Experience feature. I wish to give one user remote access to her own computer via the RemoteWebAccess website. She can login to the website but no computer show up for her to login to. She is enabled to be able to do this in the essentials dashboard and she is enabled for RWA and VPN . The problem appears to be I cannot select her individual computer from Essentials Dashboard's list of computers because her computer is not in the list.  Her computer is not in Essentials device list either. Is there a simple way to add her computer to server essentials without running server/connect on her computer again.  I am concerned that if I do this it might setup a new profile for her which I do not want. I would also have to travel to site to do this. Any clever ideas? 


  • Dashboard
  • Remote Web Access
  • Essentials Experience Role
asked11/09/2018 11:54
24 views
Add Comment
Mariette Knap

Did you install the Connect software?

Alan Bateman

It is possible that this user's computer was joined to the network some years ago - possibly not using //server/connect which means it is possible that the Connect Server is not on her computer.  My concern was that if I run the Connect software it may set up a new empty profile for her.  If this is the only way for the essentials dashboard to recognise and list her computer then I may just have to take that risk, but I was hoping there might be a way to do this without running //server/connect ?


replied 11/09/2018 14:10
Mariette Knap

Alan, no worries when you run http://servername/connect on that workstation. It will not change profile in any way because the Computer Account in AD will remain the same. It only installs that software that makes it possible for you to access that computer in Access Anywhere, no more and no less.


replied 11/09/2018 14:31
Last Activity 11/09/2018 14:31

No answers found

Add an Answer