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Official Microsoft Support for SBS 2011 and 2008 has ended on January 14, 2020. Use promo code 'sbsmigration' and get 10% discount on your SBS 2011 or 2008 migration kit.
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Premier support

16 time slots - premier support


Premier Support offers complete, end-to-end managed support to meet your complex needs, expand your capabilities in business IT infra, and collaborate more strategically with us. One time slot is considered as 30 min each.
SKU: 16-timeslots
1020,00€  

What if I purchase time slots with my migration guide or IT Pro Collection?
If you purchase a 'time slot bundle' with your migration kit or IT Pro Collection it will expire on the same date as your migration kit or IT Pro Collection expires. If you purchase a 'time slot bundle' as an individual product it expires one month after the date of purchase.

What is included?
Dedicated support from an alumna Microsoft MVP. We will solve any migration issue you have. We connect using Teamviewer to the server(s) or client(s) you have issues with and we will talk and discuss your issue using Microsoft Teams.

​​​​​​​Am I guaranteed a solution?
While we will make every effort to resolve your issue, we cannot guarantee to resolve all issues due to the diversity of our customers’ technical environment and configurations. Customers may request to close a case before it is resolved; however, the charge ability is at the discretion of Concentrix b.v.

Timeslots that are not used will never be refunded nor will they count as a discount for any other product.

How does it work? We will send you a Microsoft Teams invite after we have agreed on a date and time. You need to have a working camera + headset, make sure you test this before we start our session. For screen sharing we use Teamviewer. If you do not have Teamviewer running you can download Teamviewer QuickSupport

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We don't do small print

All our migration kits purchased after October 16, 2019 expire after 3 months. The only exception is IT Pro Collections

After your payment has been approved and the order has been processed we will add you to the security role that is bound to the product you bought. This process is completed when you receive a payment notification from us and normally takes only a few seconds.

The migration kits cannot be downloaded. They are online tutorials and guides in a web app form with expandable chapters and screenshots you can click that will be a full screen for easy reading. The Powershell scripts and such are downloadable, you will find those on the bottom of the migration kit

Once your order has been processed and you received the email that your order has been completed access the migration guides here. Make sure you are logged in when you access the migration guides. If this does not work send us an email store@server-essentials.com

Free community support is available at Ask a question or Start a discussion. Paid priority support is available here Premier Support

No refunds will be issued for any other reason such as incorrect or duplicate orders. Please read Terms of use