Tutorials

How to install and configure remote assistance

How to install and configure remote assistance

Installing and configuring 'offer remote assistance' as we used to have on SBS 2011 can be done on Windows Server 2012 R2 Essentials but it requires some steps to complete.

If you have worked with SBS 2011 in the past you have probably used Remote Assistance from the Dashboard where you would right click any computer listed and ‘Offer Remote Assistance’.

Where the heck do I find the Offer Remote Assistance capability in Server 2012 R2 Essentials?  (I'm guessing this a just plain Server 2012 thing, but in my case I'm specifically using Server 2012 R2 Essentials.). From the server console, I want to be able to offer remote assistance to workstations joined to the Essentials domain.

This is how it was in SBS 2011. We do have a new dashboard in Windows Server 2012 R2 Essentials but Microsoft did not implement Remote Assistance on a default installation nor is it integrated in the console. It is up to us to come up with a solution!

How to install and configure remote assistance

Free access for registered users!


The complete content of this article is only visible for registered users and it is free! What you see now is just a summary. Registration is free and done within 30 seconds and gives you instant access to all text, screenshots and PowerShell scripts (if any).

 

Join our community.

Excellent content,
great people!

Like what you see? Join us for free*

Subscribe and receive ‘how to’ and ‘best practice’ articles on server and cloud maintenance, design and troubleshooting.

  • Monthly newsletter with a summary of all new tutorials
  • Get an email as soon as a new tutorial has been published

About www.server-essentials.com 

www.server-essentials.com is founded by Mariette Knap, a Dutch Microsoft MVP. www.server-essentials.com is a community for IT Consultants and Business Owners who, themselves, take care of the IT infrastructure and Employees who do that little extra in the company to keep things running. Our forum is for discussing all things ‘IT’ and more.  Our documentation is top notch and written by and for the community.


Project Image
Contact Us
(030) 2250455

International: +31302250455

 

Concentrix BV

C. de Rijcklaan 1

3723 PM Bilthoven

The Netherlands

KvK 30202318

VAT Id 814036739B01