How to install and configure remote assistance

How to install and configure remote assistance

Installing and configuring 'offer remote assistance' as we used to have on SBS 2011 can be done on Windows Server 2012 R2 Essentials but it requires some steps to complete.

If you have worked with SBS 2011 in the past you have probably used Remote Assistance from the Dashboard where you would right click any computer listed and ‘Offer Remote Assistance’.

Where the heck do I find the Offer Remote Assistance capability in Server 2012 R2 Essentials?  (I'm guessing this a just plain Server 2012 thing, but in my case I'm specifically using Server 2012 R2 Essentials.). From the server console, I want to be able to offer remote assistance to workstations joined to the Essentials domain.

This is how it was in SBS 2011. We do have a new dashboard in Windows Server 2012 R2 Essentials but Microsoft did not implement Remote Assistance on a default installation nor is it integrated in the console. It is up to us to come up with a solution!

How to install and configure remote assistance

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