Tutorials

How to install and configure remote assistance

How to install and configure remote assistance

Installing and configuring 'offer remote assistance' as we used to have on SBS 2011 can be done on Windows Server 2012 R2 Essentials but it requires some steps to complete.

If you have worked with SBS 2011 in the past you have probably used Remote Assistance from the Dashboard where you would right click any computer listed and ‘Offer Remote Assistance’.

Where the heck do I find the Offer Remote Assistance capability in Server 2012 R2 Essentials?  (I'm guessing this a just plain Server 2012 thing, but in my case I'm specifically using Server 2012 R2 Essentials.). From the server console, I want to be able to offer remote assistance to workstations joined to the Essentials domain.

This is how it was in SBS 2011. We do have a new dashboard in Windows Server 2012 R2 Essentials but Microsoft did not implement Remote Assistance on a default installation nor is it integrated in the console. It is up to us to come up with a solution!

How to install and configure remote assistance

Free access for registered users

The complete content of this article is only visible to registered users, and it is free! What you see now is just a summary. Registration is done within 30 seconds and gives you instant access to all text, screenshots and PowerShell scripts (if any)

 

Subscribe and receive ‘how to’ and ‘best practice’ articles on server and cloud maintenance, design and troubleshooting.

Join our community.

Excellent content, great people!

Like what you see? Join us for free*

  • Monthly newsletter with a summary of all new tutorials
  • Get an email as soon as a new tutorial has been published

What others say about the tutorials