Unfortunately the way it was done in SBS 2011 is no longer available in Windows Server 2012 R2 Essentials but you can still offer Remote Assistance. It took me a while to figure out how to get Remote Assistance working but here is how you do that. From the Server Manager click ‘Add roles and features’. Click Next Click Next Click Next Click Next Click Next Check ‘Remote Assistance’ and click Next. Click ‘Install’ and then ‘Close’. Start Group Policy Management from the Server Manager Choose to create a new Group Policy Name it ‘Remote Assistance’. Right click the GPO you just created and choose Edit. Expand the Computer Configuration/Policies/Software Settings/Administrative Templates/System/Remote Assistance node and open the Configure Offer remote Assistance rule. Set it to Enabled and Allow helpers to remotely control the computer . Then click Show In this case I would allow all Domain Admins to offer Remote Assistance but you can also create a security group called ‘Helpdesk’ and add the users you need. Click OK twice. Next step is to create a Firewall rule that allows Remote Assistance on the client computer. Expand the Computer Configuration/Policies/Windows Settings/Security Settings/Windows Firewall with Advanced Security/Windows Firewall with Advanced Security/Inbound Rules node, right click in the right panel and click New Rule. Choose Predefined and from the dropdown list choose Remote Assistance . Click Next. Choose the two rules as in the screenshot and click next. Choose Allow the connection and click Finish . Link the GPO to the domain. Close Group Policy Management. On a client that is joined and connected to your network run an elevated command prompt and type gpupdate /force. To make sure the GPO has been applied run gpresult /r and check if the new Remote Assistance has been applied. We have installed Remote Assistance but if you look in the menu of Server Manager you will not find anything. Even if you do a search on Remote Assistance you will not find a clue how to start a session. But if you run msra /offerra the Remote Assistance tool will start. Type the name of the PC you want to offer Remote Assistance and click Next We need to go to PC1 and accept the offer. Click Yes. On the client we have accepted Remote Assistance. After we switch back to our server we can see the desktop of the client. It works! Finally we make a nice shortcut on the desktop of our server and here is how you do that. Right click on your desktop and choose New shortcut. Click Next Give a name and click Finish.