TERMS This document and what comes with it are provided as-is with blunt warning: Use at your own risk, buyer beware.You break your system; you own the resolution as well. We have no liability for what you do, or can't do, or fail to do with this information. Your entire protection is to start over again with a protected backup, or from protected system. If you don't want to accept this idea, please don't use this document. Windows Small Business Server 2003 Service Pack 1 includes the latest updates to Windows Small Business Server and its product technologies: Windows Server 2003 Service Pack 1 Windows SharePoint Services 2.0 Service Pack 1 Exchange Server 2003 Service Pack 1 Windows Small Business Server 2003 Service Pack 1 Component Windows XP Service Pack 2 for Client Deployment Microsoft Office Outlook 2003 Service Pack 1 for Client Deployment Additionally, the following updates are available for the Windows Small Business Server 2003 Premium Edition: Microsoft SQL Server 2000 Service Pack 4 Microsoft Internet and Security Acceleration (ISA) Server 2004 Take your time and read this document that was written by a group of SBS MVP's. What is SP1 for SBS 2003 and what you need to know - foreword. We do not pretend to know things better then Microsoft by publishing this document. This document should be seen as the 'extra hands' every administrator can use to install and maintain Small Business Server 2003. As always read the release notes Microsoft publishes with a service pack and use this document to assist you installing Small Business Server 2003 Service Pack 1. You can download your pdf for offline reference here . Who worked on this document The following MVP's worked on this document: Susan Bradley Jeff Middleton Marina Roos Kevin Weilbacher Dave Nickason Frank McCallister Mariëtte Knap I would like to thank all the MVP's that helped putting this document together! Before you install Smallbusiness Server 2003 Service Pack 1 there are some important things you should know and you MUST take notice of them. You should not install the Service Packs before you have checked this list. Take your time preparing the installation and read as much as you can. As always you must have a working backup of your system before you install a service pack. More information on how to backup and restore your server can be found here: How to backup and restore your SBS 2003 server . Installing the Service Packs can take up to 4 hours under normal circumstances. You should not rush to install the Service Packs but make a plan. I do always install Service Packs on a Friday night or during weekends. If something goes wrong you have enough time to correct possible problems. Some time ago Microsoft told us not to install Windows Server 2003 Service Pack 1 and now we have to. Can you explain that? It is really simple. If you install Windows Server 2003 Service Pack 1 only, you will end up with a lot of stuff not working because those are specific to SBS 2003. When you install Small Business Server 2003 Service Pack 1 all the specific SBS 2003 wizards (and a lot more) are updated so that they can work with Windows Server 2003 SP1 installed. Conclusion is that now SBS 2003 SP1 is available you must install Windows Server 2003 SP1 and all other service packs discussed in this document. The effects of installing Windows Server 2003 Service Pack 1 without installing Small Business Server 2003 Service Pack 1 are described in Windows Small Business Server 2003 and Windows Server 2003 SP1 Known Issues . Which patches and fixes are included SBS 2003 SP1 that we needed to install before SBS 2003 SP1 was released 833992 Scheduled POP3 connector e-mail message downloads may not occur on your Windows Small Business Server 2003-based computer. 831664 "The requested media failed to mount" error message when you try to perform a backup in Windows SBS 2003. 835734 Many unexpected outbound e-mail messages appear in the SMTP queue in Small Business Server 2003. 872769 You cannot configure Windows Firewall settings or Security Center settings on a Windows XP Service Pack 2 (SP2) based client computer that is in a Windows Small Business Server 2003-based network. 832880 You cannot successfully install the intranet component or connect to http://companyweb in Windows Small Business Server 2003. 843539 You cannot use Outlook Web Access with forms-based authentication and you receive a Store.exe e-mail alert message. 884032 Update to deploy Windows XP Service Pack 2 to Windows XP Professional-based clients. What is SBS Service Pack 1 for Small Business Server 2003? Service pack 1 is a set of several updates to almost all of the server components of Small Business Server 2003 including specific SBS components like the Internet Connection Wizard (CEICW). It can either be downloaded or you can order the CD's from Microsoft. It contains the following parts: Windows Server 2003 SP1 Exchange Server 2003 SP1 Windows SharePoint Services SP1 Windows Small Business Server 2003 Update KB891193 for Windows XP Service Pack 2 Windows Small Business Server 2003 SP1 The above mentioned service packs can be installed on Small Business Server 2003 Standard. If you are the proud owner of Small Business Server 2003 Premium you can install: ISA 2004 SP1 SQL 2000 SP4 You will not be able to download the Premium updates for SBS 2003 but you can order the CD from this link: https://www.microsoft.upgrade.com/sbs/ . Download documentation for Small Business Server 2003 Service Pack 1 Visit the official Microsoft Small Business Server 2003 Service Pack 1 site Download details: What’s New for Windows SBS 2003 with SP1 Release Notes Service Pack 1 for Windows Small Business Server 2003, Standard Edition Release Notes Service Pack 1 for Windows Small Business Server 2003, Premium Edition Release Notes for Windows Small Business Server 2003 with Service Pack 1 (integrated new installation) Completing Setup for Microsoft Windows SBS Premium Technologies Backing Up and Restoring Windows Small Business Server 2003 Installation Instructions for Service Pack 1 for Windows Small Business Server 2003, Standard Edition Vendor specific issues with Windows 2003 Service Pack 1 (part of SBS SP1) DELL Primary Dell page for 2003 SP1: http://www1.us.dell.com/content/topics/global.aspx/alliances/en/microsoft_main?c=us&cs=555&l=encs=555&l=en&s=biz General Dell pre-install instructions for SP1: http://support.dell.com/support/topics/global.aspx/support/kb/en/document?c=us&DN=1092292&l=en&opt=true&s=gen&~mode=popup Stop error KB article from Dell –includes a link to the Dell Registry Update tool: http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=TT1092326 And from Microsoft TechNet post about Dell’s OpenManage support for SP1: Dell OpenManage support for Windows Server 2003 SP1 . In order to support the new enhancements and features in Windows Server 2003 SP1, Dell plans to release Dell OpenManage version 4.4, including Dell Server Assistant version 8.6, to fully support SP1. For current customers who are running Dell OpenManage version 4.3 or earlier, go to the Dell Web site for Dell OpenManage and Service Pack 1 upgrade and deployment information. HEWLETT PACKARD For HP Servers please refer to: HP Support . Software and Drivers - download ProLiant Support Pack for Microsoft Windows Server 2003, 7.30 A: http://h18023.www1.hp.com/support/files/server/us/download/22274.html COMPUTER ASSOCIATES ARCSERVE Any Arcserve backup using the VSS Snapshot option will fail after the installation of Windows Server 2003 SP1. This is a known issue with CA. There is an update (NT -WINDOWS 2003 SP 1 SUPPORT UPDATE" available for this issue at http://supportconnectw.ca.com/public/storage/downloads/nt/111/basb111-patchmenu.asp . Swing Migration: SBS 2003 SP1 Pre-Installation Issues If you have used the Swing Migration method to move your server installation please read this document first: SBS 2003 SP1 Pre-Installation Issues Important for Swing Migration Servers . Things you must do on the server and know before you install Small Business Server 2003 Service Pack 1 Ensure that services such as SQLadmin [Monitoring], and the SQL instances for Sharepoint and Monitoring are logging in under local system. The application of SBS SP1 will need rights to these MSDE instances and the install will not run if 'log in under' is not set as local system. Setup causes some uninterruptible power supply (UPS) devices to switch to battery mode during hardware detection. If a UPS device switches to battery mode during hardware detection, Setup may fail. If you have previously installed Sharepoint services as a part of Small Business Server 2003 you will notice that there is a MSDE instance called 'Sharepoint'. If you have decided that you needed to move the data inside this instance to an instance called 'MyCompany' and after this you have deleted the Sharepoint instance, the SP1 installer will report an error but at the end of the installation sequence it will report that the install was successfull. However, the installation will not have completed succesfully. No MSDE instance will be upgraded to Service Pack 4 and other unexpected things can occur. The solution or workaround Before you install SBS SP1 uninstall the Intranet from the SBS setup and reinstall it. This will create a default Sharepoint instance and set the Companyweb to the Sharepoint instance. Be sure to backup your old SQL instance before doing this. If you are running Trend a/v or any other antivirus ensure you have disabled the antivirus before installing this service pack. Go into services and right click on properties and flip to ‘disable’ and reboot the server to ensure antivirus is not in memory. Make sure you are logged in as the build in Administrator before you try to install SBS SP1. Even an user with full admin rights, won't be able to install this servicepack. About 10 minutes into the install (after extracting the pack etcetera), you will get the message that only the build in admin can do this and you will have to start all over again. If you did not install Outlook 2003 in the Clientapps when you initially installed the server, you must do that before you install the service packs. If you install SBS SP1 without Outlook in the Clientapps, you will get an error message at the end of the SBS SP1 install. After that you will see the message that the update was successfully applied. After reboot review the logfiles in the \Program Files\Microsoft Integration\Windows for Small Business Server 2003\Logs. They will show you that the error was with Outlook 2003. You need at least two Gb free space on the boot drive. If you need stuff moved away from the boot drive please refer to this article http://download.microsoft.com/download/1/1/6/11671e4d-fb21-489c-870f-db36fd21a7d2/SBS_MoveDataFolders.DOC Review the group memberships of the Administrator account. Click on Start, Server Management, Users, click on Administrator and review the “members of” tab. By default, the administrator account should only have memberships in the following groups: Administrators Domain Admins Domain Users Enterprise Admins Group Policy Creator Owners Mobile Users Schema Adminis And possibly Internet users [if ISA 2000 is installed] You should NOT have membership in Power Users. Things that can happen during the installation of Small Business Server Service Pack 1 If you get an error during the installation of Windows Small Business Server 2003 Update KB891193 for Windows XP Service Pack 2 that the system cannot find the path, you must have moved the Clientapps folder to another location but you did not change the path in the registry. Take a look at this hive in the registry: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup] "ClientAppsRoot"="C:\ClientApps" If you moved the Clientapps to drive D: the ClientAppsRoot must point to the same place. Ensure that this server has not had an Exchange Information Store transferred to it from a previous server. If you performed such a transfer as in swing migrations or other disaster recoveries, please wait on installing SBS 2003 SP1 until you review the deployment issues at www.sbsmigration.com page which will be released shortly. Review and make sure that the Server Management link is in the startup folder after applying SBS SP1 and the reboot. IF IT IS NOT, this may be an indication that the installation was not successful. Please review the install log files for error messages. If you renamed any .msi’s you may also experience issues. It is important to remember any customizations you may have done and evaluate if they might be upgraded during this service pack installation. If they will be part of the upgrade and you have made substantial modifications, the install may indicate an error. Review the log files as appropriate. An example of what can happen is this: You installed Group Policy Management with Service Pack 1 and you renamed the installer to gpmc1.02.msi. When applying SBS SP1 you get an error. More information If you look into C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs\SBSMSI-GPMC.LOG you will notice an error like this: "MSI (s) (14:38) [21:10:11:140]: Product: Microsoft Group Policy Management Console with SP1 -- Error 1316. A network error occurred while attempting to read from the file: e:\129a93311345b099711ded\cd3\sbs\GPMC\gpmc1.02.msi" What happens is that MSI installer remembers the last name it installed from and it is looking for the same name for the update which does not exist and that causes the error. Please uninstall the GPMC from add/remove programs. After you have extracted SBS 2003 SP1 you install Group Policy Management from the directory called CD3 and then run SP1 for SBS 2003. If the install fails during the last patch, disk 2, patch 5 [also known as KB885918 or the Small Business Server sp1], we would recommend that you call Microsoft customer support http://www.microsoft.com/services/microsoftservices/supp.mspx#small and be prepared to send the following files in for review: In the folder under Program Files\Microsoft Integration\Windows Small Business Server\ you will find the files: Eventlog.txt, Errorlog.txt and Setup.log. Cannot install SBS 2003 SP1 You received the following error message when trying to install SBS 2003 SP1, it may occur in different setup stages: "Extracting file failed. It is most likely caused low memory (low disk space for swapping file) or corrupted cab file." If you click OK, you may receive the following error:"Windows Small Business Server Service Pack 1 Setup has encountered an error. For more information, review the most recent entry in the Setup error log in C:\Program Files\Microsoft Integration Windows Small Business Server 2003 logs\setup.log." This is caused by possible corrupted installation files. The fix to delete the setup files in the %temp% folder. SP1 installation fails claiming the account is not an administrative account. SP1 installation fails claiming the account is not an administrative account however the user did log on using the builtin Administrator account. Garbage information regarding another non-existent DC in AD. If you run DCdiag and see replica errors those need to be fixed performing a metadata cleanup. If you do not have enough experience to do this we suggest you call Microsoft PSS. You must be a member of the Domain Admins, Schema Admins, and Enterprise Admins" error when you run the Windows Small Business Server 2003 Setup program If you get an error during installing any of the updates before SBS 2003 SP1 that has the following in the logfile (e.g. kb891193log.txt): 874.578: Update.exe extended error code = 0x641 874.578: Update.exe return code was masked to 0x643 for MSI custom action compliance you probably aren't logged in with the built in Administrator's account. Things that can happen during the installation of ISA Server 2004 SP1 and SQL Server 2000 SP4 (Premium install) If during the installation of ISA 2004 you get prompted with the message that ISA 2000 cannot be uninstalled because IISadmin cannot shut down, DO NOT manually uninstall ISA 2000 as is prompted on the screen. Change the IISadmin service to disabled and reboot. Restart the ISA Server 2004 installation again. This will ensure that your ISA 2000 rulesets will be maintained and reimported back in. Do not attempt to install ISA 2004 remotely. During the installation it will disable the external nic and you will not be able to remote to the machine in case of issues. While the application of this service pack is NOT supported in a remote installation mode, the SBS 2003 standard portion has been done by some remotely over a TS session, however, plan accordingly should something occur. Dutch, Portuguese, and Swedish Windows SBS 2003 SP1 Premium Edition customers have not been able yet to upgrade the WMSDE Sharepoint instance to SQL, because there is simply no SQL 2000 server version in those languages. They can find everything they need to know about upgrading the WMSDE instance to full SQL used for Windows SharePoint Team Services with a step-by-step document that is released here . Check if you have an "Internet Users" security group and what its Pre-Windows 2000 security group name is. If it is something different than "SBS Internet Users" please change it. If you don't change it, CEICW will fail during the upgrade of ISA 2000 to ISA 2004. If you have used a GPO to install the ISA 2000 Firewall Client on the workstations using the MSI file, you must remove it with this method BEFORE you install ISA 2004. The 2004 FC will be installed in the same share as the 2000 FC, preventing you from removing the old client.